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Voids and returns

Who has more voids and returns than the others?

What it is

Voids and returns per person, in count and dollars, per 100 sales, and how many happened in the store's last hour of the day.

Why it is money. Most returns are honest. A return with no product coming back is cash out of the drawer; they cluster at the end of a shift.

How Budtello works it out

  • Every void and return at the register, with who and when
  • Per 100 sales the person rang, against the store's rate
  • Flagged at 5 or more, and 2 times the store's rate, in this period and the one before
  • Rare events: read the raw counts first

Returns are rare - a five-store chain had 82 in 30 days. Five, at twice the store's rate, is past the noise.

What high looks like

Hollin Cross, last 30 days (invented)
PersonSalesReturnsPer 100 salesStoreLast hour
Teo9007 ($210)0.780.304
Rowan1,1003 ($65)0.270.300

Every name and figure here is invented.

What to do

  • Ask a manager to approve every return
  • Match returns to product back on the shelf
  • Look at returns in the last hour first

Ask your AI Who did the most returns at Hollin Cross last month?